Last updated: March 14, 2026
BTCVPN is committed to protecting your online privacy and security. This Privacy Policy explains how we collect, use, store, and protect your information when you use the BTCVPN website ("the Site") and VPN services ("the Services"), and what we do not collect or retain. By using BTCVPN, you agree to this Privacy Policy.
We design our systems with a "minimal data collection" approach, keeping the data we collect to the minimum necessary for technical and business operations. We do not log any personally identifiable online activity when you use our VPN.
While you are connected to our Services, we do not collect or store logs of your online activity—including browsing history, traffic destinations, data content, or DNS queries. We never keep connection logs: no record of your IP address, your VPN exit IP address, connection timestamp, or session duration.
Under our strict no-logs policy, we do not retain any logs related to your browsing content, destinations, DNS queries, IP address, connection time, or session duration.
We do not keep personally identifiable information.
Therefore, even if we were required to provide a specific user's online records, we could not do so—such data simply does not exist.
While you use our VPN, we do not:
Thus we also do not know which user accessed which website or service at a given time, which exit IP was used by which user, or what specific resources a user accessed.
To operate the service and ensure performance and security, we collect only a minimal amount of information when necessary:
When you register, purchase, or renew BTCVPN, we may collect the email address you provide (for account access, password reset, and service notifications), payment-related information (e.g. payment channel, status, order ID), and optionally a display name. We do not store full credit card numbers or other sensitive payment details on our servers; where third-party payment or crypto payment processors are used, such data is governed by their respective privacy policies. We use this information to create and maintain your account, process orders and billing, communicate with you about your account or the service, and meet legal or compliance obligations.
We may collect aggregated, non-identifying statistics (e.g. total bandwidth or traffic volume in a time period, connection success or failure rates by region or ISP, server load and connection counts) only to maintain and improve the network, identify and mitigate abuse or attacks, and improve product and support quality. This data cannot be used to identify individual users or reconstruct personal usage.
When you visit the BTCVPN website, we may use cookies or similar technologies to improve your experience and for basic analytics.
You can disable or delete some or all cookies via your browser settings or our cookie preference controls. Disabling necessary cookies may affect site functionality.
We use technical and organizational measures to protect the limited data we hold, including encryption in transit and at rest, access controls, and security monitoring. Because we do not store your online activity or connection logs, even if our systems were physically accessed, there would be no logs to link a specific user to specific behavior. We retain data only as long as necessary for the purposes above, and delete or anonymize it when no longer needed, except where a longer retention period is required by law.
We may update this Privacy Policy from time to time. Material changes may be communicated via a notice on the site or by email. Continued use of BTCVPN after changes constitutes acceptance of the updated policy.
If you have any questions, comments, or requests regarding this Privacy Policy or how we handle your data, please contact our customer support team via live chat.